End of November Fulfillment Update
almost 3 years ago – Sun, Dec 05, 2021 at 03:04:17 AM

Hello backers!

With the first fulfillment month behind us, it's time to check in on our progress! It's been a very busy few weeks, but the big news is that the entire November wave has been shipped out on time.

We're seeing a lot of positive posts on social media, and big thanks to anyone that posted one! Of course, Dispel and Wyrmwood are known for our satisfaction guarantees, and anyone with an issue can just reach us via direct message or by emailing [email protected], and we'll be happy to work with you on a replacement or a refund.

It's been a huge challenge getting everything in place to fulfill this campaign, but we're off to a great start, and we thank you for your support along the way. If you've already received your order, we hope you're enjoying the new dice! And for those of you still waiting, don't worry - you'll be seeing them soon!

Fulfillment Numbers

Below are the total number of backers in  each fulfillment wave, as well as the number of shipped/pending status  backers in each. Note that the total number of backers in each wave will change as we begin each new round of fulfillment, due to backers who have failed to respond to the survey being rolled into the next wave. In addition, pre-orders remain open.

Wave 1: November - 2,947 backers

• 2,946 shipped, 1 pending*
• 99.9% fulfilled

Wave 2: January - 4,032 backers

• Fulfillment not started

Wave 3: February - 4,988 backers

• Fulfillment not started

Wave 4: March - 4,989 backers

• Fulfillment not started

Wave 5: April - 1,532 backers

• Fulfillment not started

Wave 6: Pre-orders - 2,650 orders

• Fulfillment not started

*this backer filled out their survey late, and while we were able to ship almost every late response for November, we were short one item for this backer as a result of not having final numbers in time.

Next Steps

With November shipped, the January order is currently being processed and filled, and we don't anticipate any issues getting that out on time, as well. We skipped December in our fulfillment plan to allow us both to take the time to deal with our holiday orders. If you're looking for something extra for the holidays, of course, Wyrmwood does have some special offerings - Roll The Dice options, board games and bundles, the Classic Adventuring Party accessory collection, and more. You can check it out here, if you're so inclined - while supplies last!

Once we've wrapped up the holiday shipping and received all of the dice for January, we'll begin processing those orders. Stay tuned for the mid-month update with more info on that. :)

Until Next Time

We'll check in on the 15th with our regularly scheduled update. Until then, we hope you're staying warm and enjoying the holiday season!

~ Ed Maranville, VP Crowdfunding Fulfillment for Wyrmwood

~ Karen Wang, CEO/Founder Dispel

Mid-November Fulfillment Update: Shipping has begun!
about 3 years ago – Tue, Nov 16, 2021 at 04:10:24 AM

Hello everyone!

The big news is right there in the title: November backers, get excited! Your dice will all be on the way very soon!

We're at the very beginning of the November ship-out, but we don't foresee any issues getting everything out by month's end. The majority of necessary stock has been received, and the remainder is on its way. It helps that these are generally pretty simple orders to pack and ship, too, and as you can imagine, our shipping department has handled a lot of dice and Dice Vault shipments over the years. So you can expect this to move fast.

Since fulfillment has officially begun, I'm going to include our fulfillment numbers in each update from here on out. We'll include some numbers on each wave and how many orders are shipped/pending, so you can track the overall fulfillment along with us. For now, as we're literally just starting the ship out, and it is still ongoing at time of publishing this update, there isn't a whole lot there - but in future updates it'll give a good snapshot of how fulfillment is going.

Fulfillment Numbers

Below are the total number of backers in each fulfillment wave, as well as the number of shipped/pending status backers in each. Note that the total number of backers in each wave will change as we begin each new round of fulfillment, due to backers who have failed to respond to the survey being rolled into the next wave. In addition, pre-orders remain open.

Wave 1: November - 2,990 backers

• 189 shipped, 2801 pending
• Approximately 6.3% fulfilled

Wave 2: January - 4,032 backers

• Fulfillment not started

Wave 3: February - 4,988 backers

• Fulfillment not started

Wave 4: March - 4,989 backers

• Fulfillment not started

Wave 5: April - 1,532 backers

• Fulfillment not started

Wave 6: Pre-orders - 2,650 orders

• Fulfillment not started

Next Steps

Well, at this point, it's simple, right? Receive the last of inventory for November, place the orders for January inventory, and ship lots of orders! If only it were as easy as it sounds... but don't worry, we're up to the task. That said, some things are out of our hands, and while we certainly hope they do not impact fulfillment, that's a possibility we can't rule out.

Shipping Concerns

Shipping is continuing to see severe bottlenecks, slowdowns and, in some cases, a complete shut down, as is the case between the US and Australia/New Zealand, while the USPS struggles to find available vessels to transport the mail to its destination. While we will do our best to ship out everything as soon as possible, please be patient while your order is in transit - especially those of you overseas. Postal services worldwide are starting to see the strain of the holiday season on an already extremely burdened sector, and this is likely to impact all of us over the coming weeks. Hopefully disruption of your orders from this project see minimal or no disruption, but we'd be remiss to not mention the possibility. Once your order ships, you should receive your tracking information and shipping notifications via email. Once we announce that the wave has completely shipped, if you still don't have your tracking info, reach out to customer service via direct message, and they can transmit that information to you directly.

Regarding the aforementioned Australia and New Zealand shipments - we're going to be bumping these shipments up to UPS at no additional charge for at least the November tier. This will incur significant additional expense on our part, and we are going to re-evaluate if the situation hasn't changed by January - though hopefully things are flowing well again by then. But, for the first wave, these orders will be shipped UPS to ensure they get to you with minimal delay. Call it an early Christmas gift, I guess. :)

Until Next Time

We'll check in on the 1st with our regularly scheduled update. Given the holiday break coming up towards the end of the month, we may pop in a little early to let you know how it's shaping up before we leave for that. Until then, all the best, and thank you as always for your support!

~ Ed Maranville, VP Crowdfunding Fulfillment for Wyrmwood

~ Karen Wang, CEO/Founder Dispel

Fulfillment begins THIS MONTH - last call to update your address!
about 3 years ago – Tue, Nov 02, 2021 at 03:55:22 AM

Hey, everyone!

We're closing in - with November upon us, we're getting ready to begin fulfillment! But don't just take our word for it...

As such, we wanted to take a moment to remind you to make sure your shipping information is up to date. In 48 hours, all addresses will be LOCKED. So if you've moved, or are going to be moving before or during your fulfillment month, get that address updated ASAP!

One other important note: from this point on, once fulfillment for a given wave begins, backers in that wave with surveys still outstanding will be "bumped" into the next available wave. To keep all of the numbers straight, we're shipping each tier with final numbers and addresses. So those in the November wave with surveys incomplete are now going to be fulfilled as part of the January wave. If the surveys remain incomplete once January fulfillment is underway, those backers will be bumped to February, and so on, all the way until the end of the campaign. So, if you somehow missed all the reminders and didn't fill out your survey... please do so as soon as possible!

Next Steps

We're continuing to receive the product for November, and the majority of what we need should be here at Wyrmwood MA in the next week or so. Most of this week will be spent organizing and preparing, both of the physical product and digitally, in terms of all the backer data and orders. We expect we'll begin actually shipping orders next week, and you'll start to receive your shipping notifications then. We'll likely remain shipping through the end of the month, as inventory continues to trickle in (the final shipments should arrive around the middle of November).

Now that we're officially entering fulfillment, you can expect another message on the 15th to let you know how we're tracking - November is always a VERY busy month, but at this time we expect to have no issues getting all orders shipped by the end of the month. Thanks you, as always, for your support!

~ Ed Maranville, VP Crowdfunding Fulfillment for Wyrmwood

~ Karen Wang, CEO/Founder Dispel

End of September Fulfillment Update
about 3 years ago – Sat, Oct 02, 2021 at 02:34:36 AM

Hello all!

Here it is, October 1st. Estimated fulfillment for the campaign was to begin next month! One month out, with November looming large, do we still anticipate beginning to fulfill according to our original estimates?

We do, indeed!

As we're a month out, I wanted to share with you some data as we track production more closely.

Our gemstone dice supplier has completed the bulk of production, with the first order produced and awaiting packaging and shipment. They are currently manufacturing packaging, after which they will package the dice and ship them to us. Dispel, which represents a much larger percentage of the dice ordered in the campaign, is working through production now, with dice moving through the various production stages. And speaking of dice, here are some now...

For efficiency, Dispel is overproducing - with a bit under 60,000 Dispel Dice ordered in the November wave, over 80,000 dice are in active production! More are being added, daily, as well, since some colorways were exceptionally popular (looking at you, Vaporwave!) and will need additional runs added. Still, the vast majority of the required dice for November fulfillment are currently in production, with some of the dice completed and at the packing stage. Here's how the dice numbers are looking:

Dispel Dice November Wave Production Breakdown

**Number values are as of today only. 

Casting

• She Loves Me Not? (550 Pieces)
• Vaporwave (2330 Pieces)

**These quantities will increase, as we are casting more everyday, for the colorways still in the casting process. 

Sanding

• Pastel Dreamscape (5414 Pieces)
• Voidwalker (8327 Pieces)
• Knifedancer (3389 Pieces)

Painting

• Noble Ambition (5377 Pieces)
• Sunken Treasure (5587 Pieces)
• Sunset Eternal (1646 Pieces)
• Event Horizon (4095 Pieces)
• Tempest Rose (2522 Pieces)
• Ethereal Light (2755 Pieces)
• Pure Starlight (13274 Pieces)
• 80's Kid (1606 Pieces)

Packing

• Electric Kiss (7354 Pieces)
• Scarlet Blade (10635 Pieces)
• Last Voyage (2165 Pieces)
• Dewdrop (995 Pieces)
• Nightbloom (2679 Pieces)
• Polar Disturbance D20 (2176 Pieces)

**Dice are being produced to greater numbers than ordered in November, to ease fulfillment in later months and make production run more efficiently

For a bit of a zoomed out view on how the Dispel production is going: about 65% of the Dispel Dice needed for November are in production now. About 15% are completed and being packed. About 20% remain queued for casting (the remainder of Vaporwave and She Loves Me Not?), and these will be added to production daily as the process keeps moving. And, as noted, the quantities you see in production above are all more than the amount required for November orders, which gives us a nice head of steam on fulfillment.

Since we're taking time off of fulfillment in December to deal with our holiday shipping rush and Christmas break, this will allow even more advancement for future waves. We should be able to resume fulfillment strong in January of 2022, as planned. Of course, we'll update you on how it's going as fulfillment actually gets underway next month.

That all sounds pretty good - so what remains to figure out? Shipping logistics. We will need to work out shipping particulars once all of the shipments are boxed and ready for transport - we need the weight, pallet quantities, dimensions, etc. However, we are shipping via air freight and don't anticipate many issues there - though it's important to note there could be some. Shipping is complex enough that it's worth discussing, especially in light of the current situation.

Air Freight

Early on, we made the decision to avoid transportation by sea for this project. The reasons were twofold - first, we had an aggressive fulfillment timeline, and sea transport takes much, much longer, even under the best circumstances. Second, when we were planning fulfillment, it was decidedly not the best circumstances for sea transport. The ripple effects from the pandemic continued to play out, and that has not changed. You may have heard in the news - or other Kickstarter project updates - that the situation remains fraught, with ports backed up and containers full of product drifting along the California coast, awaiting unload and clearance. It's a mess.

The trade-off, of course, is that air transport is vastly more expensive, but as our goods are small and efficient to pack, it's a worthwhile investment to make and we're glad we decided to proceed by air. That said, we aren't the only ones turning to air freight in these times, and that could result in air transport being slower than usual. We'll keep you posted should we find out of trouble ahead, but for now, things look good.

Reminder: Pre-order Charges

Pre-orders & Charges

Pre-orders are charged on a weekly basis, every Friday. Generally, you can expect your pre-order to be locked and charged the first Friday after you place it. These orders are slated to ship after the final Kickstarter wave, which is anticipated to ship April 2022. We'll give more updates on the overall timeline once fulfillment gets underway in November.

Fulfillment Beginning Soon - Update your Shipping Address!

With fulfillment only a month away, it's a fantastic time to double-check your shipping information. Let us know if you've moved - you can change your shipping address in BackerKit yourself - simply follow your survey invitation that you were originally emailed, and follow the prompts. If you run into problems, please contact us and let us know ASAP and we'll be happy to help. We definitely want to make sure your dice make it to you safe and sound!

Thanks for your support, and we're excited to begin fulfilling your orders!

~ Ed Maranville, VP Crowdfunding Fulfillment for Wyrmwood

~ Karen Wang, CEO/Founder Dispel

End of August Fulfillment Update
about 3 years ago – Thu, Sep 02, 2021 at 09:34:06 PM

Hello everyone!

Another month is over, and that means we're one more month closer to fulfillment!

How are things going? Quite well. We're tackling the final logistical concerns and planning out our shipping and receiving in detail to make sure everything arrives on time, and in the most efficient means possible. Production is well underway and all looks good to begin fulfillment on time.

Many backers are hopping onto the project via pre-orders - if you've placed a pre-order recently and are reading this - welcome!

Reminder: Pre-order Charges

Pre-orders & Charges

Pre-orders are charged on a weekly basis, every Friday. Generally, you can expect your pre-order to be locked and charged the first Friday after you place it. These orders are slated to ship after the final Kickstarter wave, which is anticipated to ship April 2022. We'll give more updates on the overall timeline once fulfillment gets underway later this year.

Marching On

This is a short one, but again, we're just in that quiet period of steady production. No news is good news, at this point - we'll get some photos of finished product for the next update, if not sooner, and share how the timeline is looking - though, again, we don't anticipate any change to it at this stage.

Thanks for your support and attention, and we're looking forward to fulfilling in just a few short months!

~ Ed Maranville, VP Crowdfunding Fulfillment for Wyrmwood

~ Karen Wang, CEO/Founder Dispel